Online Privacy Policy

Effective Date: Feb, 10th 2026

BrightStar Credit Union ("BrightStar," "we," "us," or "our") is committed to your privacy and safeguarding your personal information. This Online Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our digital services, or interact with us online.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide, including but not limited to:

• Name, mailing address, email address, and phone number
• Membership and account-related information
• Loan applications, inquiries, or service requests
• Feedback, comments, or form submissions

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

• IP address and general location information
• Device type, operating system, and browser information
• Pages viewed, links clicked, and time spent on the site
• Referring and exit pages
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process applications, transactions, and requests
• Communicate with you regarding your accounts or inquiries
• Enhance website functionality and user experience
• Perform analytics and marketing measurement
• Detect, prevent, and protect against fraud or unauthorized activity
• Comply with legal, regulatory, and security requirements

Analytics, Advertising, and Tag Management Tools

BrightStar Credit Union uses third-party tools to analyze website usage and support marketing efforts. These tools may collect information through cookies or similar technologies.

We currently use:

• Google Analytics to analyze website traffic and usage patterns
• Amplitude to better understand user behavior and engagement
• Google Tag Manager to manage and deploy website tags
• Google Ads to deliver advertisements and measure campaign performance

These services may collect IP addresses (which may be anonymized where applicable), device and browser information, and interaction and usage data. The data collected is used in aggregate and is not intended to personally identify individual members.

Advertising and Remarketing

We may use remarketing features through Google Ads to show BrightStar Credit Union advertisements on third-party websites to users who have previously visited our site.

You can manage or opt out of personalized advertising by visiting Google Ad Settings or adjusting your browser cookie settings.

Cookies and Tracking Technologies

Cookies are small data files stored on your device. We use cookies to:

• Improve website functionality
• Analyze website performance
• Remember user preferences

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

How We Share Information

BrightStar Credit Union does not sell your personal information.

We may share information only as permitted or required by law, including:

• With service providers who assist in website hosting, analytics, or operations
• With regulatory authorities, examiners, or law enforcement when required
• To protect the rights, property, or safety of BrightStar Credit Union, our members, or others

All third parties are required to maintain the confidentiality and security of your information.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information. While no system is completely secure, we regularly review and enhance our security practices.

Third-Party Websites

Our website may contain links to third-party websites. BrightStar Credit Union is not responsible for the content, security, or privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Privacy Choices

Depending on applicable law, you may have the right to:

• Access or update your personal information
• Opt out of certain communications
• Limit certain data uses

To exercise these rights, please contact us at 954-486-2728 or visit any BrightStar Credit Union branch.

Updates to This Online Privacy Policy

We may update this Online Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.